IMMOWERT is a real estate company and was responsible for the renovation and modernisation of your flat. In some cases, IMMOWERT is also responsible for the initial renting of the newly completed flats, so you were probably already in contact with IMMOWERT during the renting process.

homewise takes care of the management of real estate throughout Germany and has been commissioned by Immowert GmbH to manage your apartment or room. You are welcome to contact homewise with all matters. You can find more information about homewise at: www.homewise.de

Your contact person during the rental period is always the homewise staff. The homewise team is available for you from

Monday to Friday 09:00h to 17:00h, in emergencies outside office hours you can reach homewise under: +49 (0) 341 339 778 32.

Damages you report quite simply with photos under: www.homewise.de/schaden

Your contact person will give you the date for handing over the keys. You will receive the date one week before the start of the contract. Please make sure that the deposit and the first rent have been paid by this date. Only then can we hand over the keys to you. It would be advisable not to have any other appointments on the day the keys are handed over. Please note that we cannot follow the times of the tenants, but have to specify the dates explicitly. If you are unable to come on this day, you are welcome to ask a friend or one of your flatmates to do this for you. Otherwise, we can leave your keys in your room and establish contact between you and your flatmates. You will need to inform them of your arrival so that someone can open the door for you. You should receive your proof of residence certificate within 48 hours of handing over your keys.

In any case, we need the notice of termination of your tenancy in writing and signed and sent to the following e-mail address: service@thasos.de

The notice period is 3 months. If you would like to move out earlier, it is best to discuss this with your contact person. We cannot accept short-term changes of tenants or proposed tenants due to time and capacity constraints.

In the next few months, you may receive a different bank account to which you should transfer the rent. Nothing will change for you contractually, but the account details to which you has to transfer your rent in the future will change. We will send you the date and the account details as soon as there is a change of ownership. Please always pay attention to the „Verwendungszweck“ stated in the contract. Otherwise we will not be able to assign the rent to you.

Please send us an e-mail to service@thasos.de with an exact and detailed description of the defect as well as corresponding pictures, video material and your current phone number. Please let us know how the damage occurred. We will then take care of the repair of the defect.

It is important that you hand over your flat/room completely clean and tidy. Dirt, traces of use and drill holes on the walls must be removed. Please note that the deposit can only be refunded if the above-mentioned conditions are met. The room must be completely cleaned, please check for dust residues. Likewise, all common areas must be in a tidy and clean condition. Please note that the deposit can only be returned if the above conditions are met. You will also receive a checklist before you move out, which points must be taken care of before you leave.

If the property is handed over properly, it can usually take up to three months before 70% of your deposit is refunded to you. We keep the remaining deposit for the service charge statement. This takes until the next statement from the property management. The building’s property management always settles the accounts for the previous financial year in the current year. The statutory settlement deadline is always 31 December of the current year for completion of the previous year’s settlement. After the statement has been prepared, the result is offset against the security deposit. Please note that THASOS only acts on behalf of the owner and does not manage the security deposit accounts itself. We will inform your landlord directly about your move out and ask him to pay you part of the security deposit. If the repayment is delayed, we can only remind the owner.

We and your landlord put a lot of emphasis on polite and respectful behaviour among the residents. However, please try to resolve your disagreements with each other as best you can. If you see no other way out, we can help you.

Each flat-sharing community is obliged to keep a weekly cleaning schedule and all residents must adhere to it. We know how stressful everyday life can be, but this must not damage the rented space. Please note that your rented flat is someone else’s property and must be treated with care. You have to take care of the cleaning utensils on your own, they are not provided by the owner. If we find that this does not work in your flat-sharing community, we are obliged to hire a cleaning company to clean the communal areas on a regular basis. We pass on the cost of this to all residents in the service charge bill.
I have booked my accommodation through Housing Anywhere. What do I need to pay attention to?
The first month’s rent, admin fee and deposit are paid through the platform. All subsequent payments are made to the landlord’s bank account (see § 5).
The rental object is not inspected beforehand. The landlord receives the money 48 hours after you move in. This way you can be sure that everything is as stated. When you move into your room, you have 48 hours to have a good look at it and to inform HousingAnywhere if there are any problems. If the room or rental conditions are not as advertised, Housing Anywhere will refund your first month’s rent, deposit and fee. If you comply with all payment requests before your move-in date, the 48-hour security policy still applies.
The tenancy agreement does not specify your booking period. If you want to move out, the three-month notice period applies.
The tenant always pays the full month’s rent, regardless of the move-in date. Example: If you move in on 28 August, you pay the full price for the month of August.
Our rooms are only equipped with furniture, if any. You have to bring your own bed linen. For things that concern the community (e.g. kitchen utensils), we ask that you discuss this with your flatmates.

IMMOWERT provides bell, letterbox and other signs with the name of the flat-share. This is formed from the number of rooms and the abbreviation WG for Wohngemeinschaft. If you give your address as follows, you will receive your mail without any problems.

Sample tenant name
c/o 3er WG
Musterstr. 1
80880 Musterhausen

If you would like to have your name on the signs, please let us know. However, you have to pay for these signs yourself.

The broadcasting corporations have the legal mandate to provide as many people as possible with information, education, advice and entertainment every day through their programmes. In order to be able to fulfil this independently, the broadcasting fee ensures the financing of ARD, ZDF and Deutschlandradio and is paid by all households in Germany.
Please note that this is a tenant matter. Neither we nor the owner have a contribution number here.
As usual, one flatmate registers with the GEZ and divides the costs among all the flatmates. We recommend that you contact your flatmates about this.
For more information, please contact the ARD ZDF Deutschlandradio Beitragsservice.
You can also find more information at:

www.rundfunkbeitrag.de

See separate leaflet under the Forms tab.